Our services – Ivy Technology

How can we support your business

From 2.5 million returned devices each year to refurbishment and testing. We have a wide variety of services.
Discover our services for your business

Forward & Reverse Logistics

Cradle-to-grave vision of reverse logistics is the dream of every executive responsible for the service of a brand, product, or network. Ivy’s control tower enables our customers to see stocking levels throughout the network locations, WIP levels at all depots globally, and turn-around time for critical repair and deployment activities. Though intelligent IT design and processes, Ivy will keep you informed in the medium you require (dashboards, reports, and critical alerts) to keep you in control of the network.

Inventory Management

When the availability of a spare becomes so critical that the distribution has to be near real-time, the need for precise FLS management becomes invaluable. Ivy has the team, experience, and technology to manage your FSL network to minimize the capital requirement for inventory while simultaneously maximizing the fill rate of critical orders to keep your customers happy.

Returns Management

Ivy processes over 2.5 million returned devices each year, matching the RMA to the exact device upon receipt, to ensure every device in quickly processed and your customers get the turn-around time or credit they expect. We protect your customers and you, by ensuring the correct device is returned in acceptable condition and in the proper packaging.

Repair & Refurbishment

Even the simplest software upgrade or cosmetic refurbishment needs to be performed with precision and quality. From capturing failure codes to part consumption to screw torque, there are hundreds to thousands of potential points of failure in a repair event. Ivy is a partner thriving in process automation and control, enabling the system to help drive proper activity and ensuring that our employees are completely prepared to deliver satisfaction to the end-user of every device we touch.

Installation & Commissioning

In today’s connected world, the failure of an accessory can cause false failures and returns of devices in perfect working order. From power chargers to remotes and from cables to batteries, Ivy can validate and refurbish almost any accessory that goes with your device to reduce the cost of service and extend the cash flow you invested in inventory.

Special Services

Outsourcing a service operation to a partner often means also entrusting that same partner to manage the supply chain for that operation. Ivy has a global team of supply chain professionals who utilize well-honed tools and technology to overcome the challenges of parts planning, procurement, and logistics every day.