Industries Served

We support your business

A leading global electronics repair and service provider to many of the world’s largest tech, med-tech, and telecom companies around the world, providing their customers with the best possible service and products resulting in the optimal brand and product experiences.
We add value to your business

Telecom Infrastructure

Ivy provides a wide range of services to the Network Telecom Infrastructure industry. Our Telecom centers of excellence are designed with state-of-the-art tools and staffed with experienced experts to create solutions and deliver the superior quality parts and support to keep your network up and customers connected. We have over 40 years of experience serving our telecom customers.

Some products we specialize in are:

Core Routers

Switches – IP/Packet, TDM

Servers

RRH (Remote Radio Heads)/Base Stations

Optical Transmission

Electronic Components and Sub-assemblies

Consumer and Industrial Devices

The desire of any consumer electronic OEM is for every end-user to become an active ambassador for their brand and its products. Unfortunately, product failure, whether caused by a design-, or manufacturing challenge or by accidental customer damage, is a reality. When that reality strikes, you have a unique opportunity to turn a perceived negative into a potential positive. The distinct difference between creating a customer for life and a brand detractor is how your reverse supply chain is prepared to react to the customer needs.

Some of the product types Ivy helps create customers for life:

Laptops/Computers/Tablets

Flat Panel Displays

Virtual Reality/Mixed Reality

Mobile Phones/Connected Devices

LCD/LCM/Flat Panel Display

Electronic Component and Sub-assembly

Networking Equipment

Whether you are an energy provider with narrow windows of planned service between peak seasons or a renewable energy OEM whose products are always on, unplanned downtime causes significant stress, additional costs, and unhappy customers. Getting the right parts to the right place fast to restore optimal grid performance and repairing defective parts to increase asset life and reduce the cost of maintenance is critical to keeping your customers happy. Ivy can help minimize unplanned downtime on aging stations by planning spares, reutilizing retired assets, supplying and repairing hard to find critical parts.

Some products we specialize in are:

Solar

Charging Stations

Extended Life Services

Spare Parts Management & Distribution

Computing

The number of connected devices is expected to grow from 3.5 per person in 2015 to 6.5 per person in 2020, with the total number of devices in the field to eclipse 50 billion devices by 2020. The crowdedness of the marketplace not only creates significant pressure to differentiate your product from the competition, but also demands you to optimize the way you are serving your customer. Immediate delivery, quick turnaround time, and reduced repeat failures are all key pieces to the service puzzle. As such, having a reliable product and a partner who understands how to service it properly is critical.

Ivy has the experience to help you prove that you are dedicated to your end-user’s optimal brand experience, in the areas of:

Smart Home Devices

Connected Healthcare and Wellness Devices

Connected Audio Devices

Automatic Speech Recognition

Medtech

Medical and healthcare products come with more stringent process controls and regulations, and Ivy has the experience, IT solutions, Quality Management Systems, and teams to complete the process with the precision and care you would expect from your own team. Ivy does not only have the FDA Registration and ISO13485 Certification needed to satisfy your internal quality requirements, but we also have 20 years of experience and reputation servicing medical and healthcare customers. From MDR management to IQ OQ PQ to strict calibration and training control, our QMS is seasoned and ready to support your business and help lower your service costs.

MDR Creations and Management

Decontamination Wipe and Deep Cleaning

Device Inspections, Repair, and Refurbishment

CTO, Kitting, and Shipping

Accessory Fulfillment

ECO Management

Robotics

The landscape of the workplace is changing with robotics transforming businesses into 24/7, 365-day operations. If you’re a transforming business, taking the leap into your future without impacting your current operational capability requires knowledge, skill, and expert management. If you’re a robotic provider, readying your product for mass-market installation and ensuring effective maintenance, new tech roll out and tech support needs to be effective with a limited impact on your design team. Ivy’s dedicated robotics team with extensive experience with some of the world’s leading robotics companies will support you in your journey, offering end to end lifecycle services.

Robotics Infrastructure Installation, Configuration, and Validation

New Technology Rollout and Old Technology Decommission

Tech Support, Repair, and Maintenance

Design for Installation/maintenance Feedback

Spare Parts Management / Distribution