We are a multi-cultural global repair services organization driven by mutual respect, being best in class in our industry, and passionate about solving our clients’ predicaments. Through this triangle of passion, service, and expertise, we are serving our customers consistently, swiftly, and efficiently. Our key staff is all long-term, committed team members who every day again passionately support our clients, both locally and globally.
We realize that every day, every project, we have the chance to impact a positive customer satisfaction of our clients’ clients, and we are committed to act accordingly. Our drive goes beyond the expected. We strive for perfection in every aspect of our service. We continuously improve and optimize our delivery to our clients’ benefit in time and budget.
We believe in delivering an after-sales service ecosystem that, through our focus on the human element, will provide our clients with the best service, products, experience, and added value in this entire industry.
2900
Happy
Ivy Employees
worldwide
4.7 million
Repairs
Performed
per year
500 thousand
Customer Material
Received
per month
6.6 million
Parts Consumed
Repairing Units
per year
80 thousand
B2B Messages
Processed
per day
$ 24 million
Inventory
Managed
annually
470 thousand
Customer
Orders Filled
per month
Our mission is to create value for our clients AND our clients’ clients through the constant engagement of our key assets – our globally experienced team, innovative processes, strategic investments, and unswerving execution. By optimally utilizing these strengths, we will be the world’s leading electronics returns management and repair organisation.
The core of Ivy is being sincere and authentic in our words and deeds. Our sincerity comes from our commitment to build trusting relationships through repeated positive encounters that will ultimately withstand even the toughest tests.
We are loyal and dedicated to the end. We are committed to doing right by our customers, our employees, and our stakeholders, even when the right thing is unpopular or hard. Our customers can count on us because we are partners through thick and thin.
We strive for flawlessness and set high performance standards. We hold ourselves and each other accountable, but strive to do so with grace and respect.
We are fiercely competitive, which feeds our burning desire to improve every day. Our heartfelt motives free us to live with intensity and spirit in our workplace, communities, and homes.
We are honest and trustworthy. We value diversity and treat ALL people with dignity and respect. We make every attempt, even some that are unexpected or go beyond the call of duty, to make a challenging situation right.
Ivy Technology: Service Capabilities and Locations
Every Ivy customer has a unique service and growth strategy. Ivy provides personal local and global solutions for EMEA, APAC, and the Americas with the expertise of local nuances. From Medtech startups to the largest international consumer electronics providers, Ivy has geographic coverage and personal service that will delight your customers. Our comprehensive global network can be utilized to create a single local repair and fulfillment center in a strategic location to solve a regional challenge, or it can be used comprehensively to provide a connected and integrated solutions that enable your customers around the globe to have similar service experiences with a thorough understanding of local nuances, all while giving you a connected and aggregated view of your service metrics.
99 Signet Dr. Suite 200
Toronto, Ontario M9L 1T6
11201 Electron Drive
Louisville KY 40299
901 Jupiter Rd
Plano, TX 75074
Rua Antônio Felamingo,162
Bairro Macuco
Valinhos-SP
CEP: 13279-452
Koolhovenlaan 1
1119 NB Schiphol-Rijk
Koolhovenlaan 1
1119 NB Schiphol-Rijk
9700 Szombathely
Vásártèr Street 1
Fordonska 248 G
85-766 Bydgoszcz
Ivy information on the
execution of tax strategy
147 Sector – 5
IMT Manesar
Haryana – 122051
No.8, Weiwen Road
Weiting Town, Suzhou
Industrial Park, Jiangsu
China, 215021
Plot 50
Hilir Sungai Keluang 2
Bayan Lepas Industrial Park, Phase 4
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