About Ivy Technology

We are a multi-cultural global repair services organization driven by mutual respect, being best in class in our industry, and passionate about solving our clients’ predicaments. Through this triangle of passion, service, and expertise, we are serving our customers consistently, swiftly, and efficiently. Our key staff is all long-term, committed team members who every day again passionately support our clients, both locally and globally.

We realize that every day, every project, we have the chance to impact a positive customer satisfaction of our clients’ clients, and we are committed to act accordingly. Our drive goes beyond the expected. We strive for perfection in every aspect of our service. We continuously improve and optimize our delivery to our clients’ benefit in time and budget.

We believe in delivering an after-sales service ecosystem that, through our focus on the human element, will provide our clients with the best service, products, experience, and added value in this entire industry.

Ivy at a Glance

2900
Happy
Ivy Employees

worldwide

4.7 million
Repairs
Performed

per year

500 thousand
Customer Material
Received

per month

6.6 million
Parts Consumed
Repairing Units

per year

80 thousand
B2B Messages
Processed

per day

$ 24 million
Inventory
Managed

annually

470 thousand
Customer
Orders Filled

per month

Mission Statement

Our mission is to create value for our clients AND our clients’ clients through the constant engagement of our key assets – our globally experienced team, innovative processes, strategic investments, and unswerving execution. By optimally utilizing these strengths, we will be the world’s leading electronics returns management and repair organisation.

Ivy’s Core Team

Scott Greer
CEO
Donal Breen
CFO
Gareth McCaw
Chief Information & Technology Officer
Jim Orr
Senior Vice President Business Development
Jimmy Rodriguez
Operations Leader Americas & APAC
John Mcdermott
Large Accounts Leader
David Harrison
SVP Robotics Field Service
Linda Ferguson
Senior Vice President HR

Ivy’s Core Values

Genuine

The core of Ivy is being sincere and authentic in our words and deeds. Our sincerity comes from our commitment to build trusting relationships through repeated positive encounters that will ultimately withstand even the toughest tests.

Devoted

We are loyal and dedicated to the end. We are committed to doing right by our customers, our employees, and our stakeholders, even when the right thing is unpopular or hard. Our customers can count on us because we are partners through thick and thin.

Perfectionists

We strive for flawlessness and set high performance standards. We hold ourselves and each other accountable, but strive to do so with grace and respect.

Passionate

We are fiercely competitive, which feeds our burning desire to improve every day. Our heartfelt motives free us to live with intensity and spirit in our workplace, communities, and homes.

Integrity

We are honest and trustworthy. We value diversity and treat ALL people with dignity and respect. We make every attempt, even some that are unexpected or go beyond the call of duty, to make a challenging situation right.

Ivy Sites

Ivy Technology: Service Capabilities and Locations
Every Ivy customer has a unique service and growth strategy. Ivy provides personal local and global solutions for EMEA, APAC, and the Americas with the expertise of local nuances. From Medtech startups to the largest international consumer electronics providers, Ivy has geographic coverage and personal service that will delight your customers. Our comprehensive global network can be utilized to create a single local repair and fulfillment center in a strategic location to solve a regional challenge, or it can be used comprehensively to provide a connected and integrated solutions that enable your customers around the globe to have similar service experiences with a thorough understanding of local nuances, all while giving you a connected and aggregated view of your service metrics.

Americas us

Canada
Toronto, Ontario

99 Signet Dr. Suite 200
Toronto, Ontario M9L 1T6

North america
Louisville, Kentucky

11201 Electron Drive
Louisville KY 40299

North america
Plano, Texas

901 Jupiter Rd
Plano, TX 75074

Brasil
Valinhos

Rua Antônio Felamingo,162
Bairro Macuco
Valinhos-SP
CEP: 13279-452

Europe emea

Ireland hq
Dublin

Koolhovenlaan 1
1119 NB Schiphol-Rijk

The netherlands
Amsterdam

Koolhovenlaan 1
1119 NB Schiphol-Rijk

hungary
Szombathely

9700 Szombathely
Vásártèr Street 1

Poland
Bydgoszcz

Fordonska 248 G
85-766 Bydgoszcz
Ivy information on the
execution of tax strategy

Asia-Pacific apac

India - Delhi
Ivy Technology Servtech International Private Limited

147 Sector – 5
IMT Manesar
Haryana – 122051

China - Suzhou
Suzhou

No.8, Weiwen Road
Weiting Town, Suzhou
Industrial Park, Jiangsu
China, 215021

Malaysia - Penang
Malaysia Sdn. Bhd

Plot 50
Hilir Sungai Keluang 2
Bayan Lepas Industrial Park, Phase 4

Additional Partner Network Service

Australia/New Zealand
Hong Kong
Japan
Korea
Taiwan
Thailand
Singapore
Dubai - UAE
Oman
Saudi Arabia
South Africa
Kuwait
Turkey

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